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Department of Technology and Information DigiKnow

Why It Matters

Local risk is part of the State’s risk picture

Municipalities and public-sector partners operate services residents rely on every day. When local systems are disrupted, the impact can go beyond technology — it can affect public trust, public safety, daily operations, and the delivery of critical services. SLCGP helps Delaware identify where support is needed, prioritize investments, and strengthen resilience across state and local government.

Services people rely on every day

  1. Permitting and payments
  1. Public records and citizen access
  1. Public works
  1. Water and wastewater operations
  1. Emergency response
  1. Continuity of government services

Real-world municipal cyber incidents

Across the country, local governments have experienced cyber incidents that disrupted public services, exposed sensitive information, and required significant recovery efforts. A few public examples:

 Ransomware • 2019

Baltimore, Maryland

RobbinHood ransomware caused major disruption to city services and millions of dollars in recovery costs — affecting property taxes, water bills, parking citations, and other city functions.

Source: NPR 

 Ransomware • 2023

Dallas, Texas

A ransomware incident disrupted the city’s computing and telecommunications environment. The after-action review underscored the value of planning and response coordination before an incident occurs.

Source: City of Dallas 

 Cyber Incident • 2024

Columbus, Ohio

An attempted disruption of city IT infrastructure involved possible ransomware activity. The city later issued public notifications related to potentially impacted information.

Source: TechCrunch 

These incidents show how quickly a cyber event can move beyond IT and affect public services, operations, data protection, and public trust. The Delaware SLCGP is designed to help municipalities reduce these risks before they become incidents.